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- Siebel 8.0 fundamentals for Business Analysts Training
- Introducing Siebel Applications
- Using the Siebel Web Client
- Working with data in the Siebel User Interface
- Common Siebel Business Entities
- Using Siebel Business Entities
- Siebel Sales Functionality
- Siebel Call Center Functionality
- Siebel Field Service Functionality
- Siebel Automation Features
- Other Siebel CRM Features
- Implementing Siebel Applications
- Exploring the Siebel Architecture
- Securing Siebel Implementations
- Controlling access to customer data
- Creating the company structure
- Understanding object definitions behind a Siebel Application
- Using Siebel Tools to examine Object definitions
- The Siebel Data Model
- Siebel Business Components
- Siebel Business Objects
- Picklists and multi-value groups
- Customizing UI Elements
- Introducing Siebel Workflow
- Siebel Assignment Manager
- Siebel Task UI
- Siebel iHelp
- Preparing for a Global Deployment