Tag Archives: SAP C4C Training in Ohio

SAP C4C Training

SAP C4C Training is one step advance than SAP CRM module as this SAP module offers complete, robust & mature solution for maintaining customer relation management. Best SAP Cloud for customer training comes with pre-packaged integration to SAP CRM and SAP ERP, social features and mobile interfaces. SAP C4C Training can be seen as a unique combo of browser based Silver light UI, social features of JAM, SAP HANA, and set of iOS and Android mobile applications and SAP PI as optional choice. Contact the help desk for the more information.

SAP Hybris Cloud for Customer :

SAP Hybris Cloud for Customer is a cloud based CRM application from SAP. With this new application from SAP which is on cloud, field (sales/service) representatives can access the application and run there day to day business activities from any device and from any location. C4C has inbuilt social collaboration tool which helps in connecting the internal employees, external partners and share information among themselves on the go. These functionalities like accessing the application from any device and inbuilt social collaboration tool makes C4C a user friendly application, which in turn increasing the level of interest customers show on implementing SAP C4C Training as there CRM application.

SAP Hybris Cloud for Customer can be integrated with SAP ECC, CRM and Hybris applications. With the pre-packaged integration content provided by SAP, there will be a seamless integration of master and transactional data.

Enroll with us for SAP C4C Training and learn how the SAP updates C4C application with new functionalities every quarter. With this SAP Hybris Cloud for Customer is on the run with updating new business requirements/processes based on the experience of various implementations.

Globally companies are willing to adapt cloud solutions, the more values to a business will be available with the key capabilities offered by the applications. With continuous upgrades every quarter, SAP Hybris Cloud for Customer provides the key capabilities required by the business.

With this we understand SAP is focusing more on its cloud strategy rather than on its regular On Premise products. Thus SAP Hybris Cloud for Customer application is much more complete, robust and mature solution than its predecessors.

To be part of this rapid deploying solution and build a bright  future in SAP Hybris Cloud for Customer, you require an efficient SAP C4C training, we train students/consultants  by design and define the solution according to the customer’s business requirement with confidence. This efficient and effective training in all aspects of C4C is only provided by Spiritsofts  real time trainers.

SAP Cloud for Customer C4C Course Content

INTRODUCTION C4C TO

System Landscape
Tenant Landscape

ADMINISTRATION

Log in with Initial User ID
Create Service Agent
Authorization to service agent
Lock initial User ID & Pwd

PROJECT SCOPE

Scoping
Questionnaire

ORGANIZATIONAL MANAGEMENT

Define Job definitions
Create Employee
Create Org Structure
Assign employee to org structure
Define Division
Define Distribution Channel

ACCOUNT MANAGEMENT

Fine Tuning Activities of Account
Fine Tuning Activities of Contact
Fine Tuning fo General Business Partner
Duplicate Check of Business Partners in scoping and fine tuning

PRODUCTS

Product Categories
Material Number Ranges

PRICING

Base Price List
Discount List
Integration of Pricing with ECC/CRM

INCIDENT MANAGEMENT

Create incident
Follow incident

MARKETING

Marketing Lead
Marketing Lead fine tuning
Target Group
Campaign
Marketing Permissions

SALES

Product List (Product Proposal)
Opportunity
Quotation
Sales Order
Explain integration scenarios
Territory Management

SERVICE

Service Ticket
Service Level Agreements
Service Categories
Registered Products
Warranties
Installed Base
Contract Templates
Contracts
Maintenance plans

INTEGRATION

Communication System
Communication Arrangement
Code List Mapping
ID Mapping for Integration
Initial Load
Monitoring
Middleware Connectivity in ECC
Ports in ECC
Partner Profile
ALE Distribution Model

UI CONFIGURATION

Hide Field
Make Field Visible
Create New Field
Mashup

MOBILE INTEGRATION

OUTLOOK INTEGRATION

APPROVALS

WORKFLOWS/ACTIONS

BUSINESS ROLES & AUTHORIZATIONS

Create Business Role
Assign user’s to business role
Provide access to work centers
Restrict/Provide access to user’s based on fields

MIGRATION TEMPLATES

GO LIVE ACTIVITIES

REPORTS

Creation of Data Sources
Creation of Reports
Designing of Reports
Report assignment to Users

C4C FUNCTIONALITIES, FEED, SHELF, TAG, FOLLOW

Feed
Shelf
Tag
Library
Follow

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